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Do you use the old view or the new view in your efforts to learn from incidents

I just finished Day 2 of a 5 day training I facilitate this week, “Incident Management & Cause Analysis”, in Esbjerg. Today we’ve talked about interviews – who to interview, in which order and how to do it.

Tomorrow one focus area will be human error, and I’ll be using this clip. Maybe an inspiration for you too – do you use the old view or the new view in your efforts to learn from incidents?

Lisbeth Holberg ApS | | Phone: +45 6088 4822 | Agnetevej 32 | 8680 Ry | Denmark